🔁 Return & Refund Policy – Shoppy Digital

• Products can be returned within 7 days of delivery.

• Please record a video while unboxing to simplify returns in case of damage, defect, or missing items.

• Product must be unused, unwashed, and in original packaging with all tags and accessories.

• Returns are accepted for the following reasons:

  • Damaged product

  • Defective or poor-quality product

  • Wrong item delivered

  • Size issues (if applicable)

  • Missing item(s)

🚫 Non-Returnable Categories

The following products are not eligible for return:

1. Grocery items

2. Beauty or personal care products

3. Innerwear and undergarments

4. Customized or made-to-order items

❌ Return Not Accepted If:

• The product is used, damaged, or altered by the customer.

• Original packaging, tags, or accessories are missing.

• The item is returned after the 7-day return window.

• "No longer needed" or buyer's remorse is not a valid reason for return.

• Seal of a branded product is broken.

• Industrial product was mishandled by the customer.

• Part of a combo/set is returned individually.

💰 Refund Policy

• Prepaid Orders: Refunds will be processed to the original payment method via secure banking channels (NEFT, UPI, etc.).

• Cash on Delivery Orders: Refunds (if eligible) will be processed via NEFT, Cheque, or Demand Draft after collecting bank details from the customer.

• No deductions will be made, and pickup will be arranged by us (if eligible).

• Refunds will be processed within 5–7 business days after return pickup and quality check.

📞 Contact Us

If you face any issues or need to initiate a return:

• 📧 Email: info@shoppydigital.com

• 📞 Mobile : +91 9870121458

• 📱 WhatsApp:+91 9870121458

🧾 Business Details

• Business Name: Shoppy Digital

• Platform Type: Multivendor Marketplace

• Owner Name: Dandana

• GST Number: 07CDAPV1584M1Z0

• Address: F-399, Indstl Houseing Colony, Karampura, Najafgarh Road, Delhi 110015, India